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MB Software provide its customers with the best possible technical support so that users not only know how to operate the basic features of the Workload Performance Series software, but can also quickly and easily solve critical systems management and performance issues within their computing environments.

Many resources are available within the Workload Performance Series software, our web site and the User Guide to achieve these goals including:

The Resource Center on our web site

On-line and cursor sensitive help screens

The software's User's Guide

Successful performance analysis and optimization relies, first and foremost on accurate system-wide data which the Workload Performance Series software collects and presents in a variety of formats with parameters that are easily changed to focus on your specific processing issues.

What sets our software apart is the presentation of performance-related data that can be acted on in an intuitive manner by executive managers, systems administrators and software

developers. developers. Our Resource Center, online help system and User Guide all provide information on not only the use of the software, but also ways to interpret performance data to quickly pinpoint and correct the root causes of performance issues.

If you are unable to find answers to your specific question, or if you discover an area that is not yet documented, do not hesitate to contact us. We will take every step possible to get your topic of interest documented in future upgrades of our software, User's Guide and web site.

A key value that we provide to our customers is our experience in solving major performance issues in many application-processing environments. In fact, Workload Performance Series software has been used on over 1,500 systems for more than a decade to quickly identify and solve major processing bottlenecks on iSeries and OS/400 operating systems. Whether you are a Fortune 500 company, a medium-sized international or domestic organization, or a single-server local shop, we can help you quickly learn how to use these tools to address the major performance issues on your systems.

When contacting us for technical support, it is critical that the appropriate people within your organization are involved in the support process. For example, if the Application Optimizer module needs to be used in your environment, an application software developer must be involved to efficiently optimize your application software. To better understand the use of the Disk Navigator and Spool Navigator modules, staff members responsible for systems management need to be included in the process.

We strive to provide the best possible resources for addressing your concerns and questions. Please do not hesitate to contact us for help in using the Workload Performance Series software as effectively as possible and be sure to provide access to the appropriate personnel within your environment for the specific tool or issue in question.