I am sending you the system nav. from Wed, Thur, and Fri,. Wed. is our busy day. Can you help me understand why the AvgRsp time is greater on Thursday and Friday? I don't get any calls on these 2 days. Am I reading the red AvgRsp time wrong? Is the AvgRsp time for all jobs or just interactive?

The AvgRsp page in this PDF is my least favorite of all data that we collect. I believe it to be useless and meaningless - but customers wanted it. This is average interactive response time so it is for green-screen interactive sessions only. The number on the top/right of the page (near 100%) shows the peak average interactive response time for the day. On Thursday, there is no number next to 100 which means that it did not go above 100. On this page of this PDF, 100 means a 1.00 second average interactive response time. All day Thursday, you have sub-second response time.

On Friday, it peaked at a 1.70 average response time for the day. The peak was at 4:30 in the morning. This is why I believe this chart to be near useless. Comparing average response time at 4:30 in the morning with the average during normal business hours is not helpful. There might have been 1 operator running an interactive backup at 4:30 am and the average for 1 user is high. During the middle of the day, there are hundreds of users whose average response time is being compared to this one operator.

On Wednesday, the operator ran a bigger process interactively and peaked the days average interactive response time at 5.83 seconds. The rest of the day is "scaled down" from this number. I believe that your average response time on Wednesday's is worse than Thursday and Friday - but this daily trend chart does not do it justice. Look at the actual numbers inside of the System Navigator from the EZRAD WORKPERF menu and do some apples to apples comparisons.

Using F11 and 8=Details inside of the System Navigator inquiry will get you to the information that supports this.